COVID-19 Protocols and Procedures

Before your Appointment​:

  • You will be screened for COVID-19 symptoms by telephone/email when you book your appointment as well as when you arrive for your actual appointment.

  • If you have tested positive for or have symptoms of COVID-19 including a fever, cough, sore throat, difficulty breathing, please contact us in advance to let us know and do NOT come in for your appointment.

  • Please advise us if you have been in contact with a person who has tested positive for COVID-19 or has symptoms of COVID-19; do NOT come in for your appointment.

  • You will need to come alone if possible to minimize the number of people in the clinic at once. Children and those needing assistance may have one companion who will also need to be screened.

  • Appointments will be staggered to maintain social distancing between patients.  Also due to increased time to turnover rooms to sanitize and allow aerosols to be cleared we have less flexibility for scheduling appointments and will be seeing less patients each day.  Please be mindful of this as we return to being operational.


At your Appointment:

  • A doorbell has been installed at the front door, please ring it when you arrive and the front desk will let you in.

  • Please arrive as close to your appointment time as possible as you will not be allowed to enter if you are too early.

  • You must wear your own mask at all times (except during treatment). 

  • Non contact body temperatures will be taken upon entry (a hot/cold drink consumed immediately prior may affect this)

  • You will be asked to sanitize your hands upon arrival and at the end of your appointment.

  • You will be screened for COVID-19 symptoms when you arrive for your appointment.

  • You will be escorted to your treatment room.

  • We will streamline check in and check out procedures to ensure social distancing.

  • If you experience any COVID-19 symptoms in the 14 days following your dental appointment please call the office.

  • We will be reviewing and updating protocols regularly during this time to keep you safe and minimize risk while performing necessary dental treatment.

Phone: (519) 746-6447

Fax: (519) 746-4924


Address: Unit 10, 450 Columbia St. West, Waterloo, ON

Conveniently located at the intersection of Columbia St. W. and Fischer-Hallman Rd.

Office Hours:

Monday — 8:30am to 8:00pm

Tuesday — 8:30am to 8:00pm

Wednesday — 8:30am to 8:00pm

Thursday — 8:30am to 5:00pm

Friday— 8:30am to 3:00pm (1:00pm in the summer)

Saturday* — 9:00am to 1:00pm


*Twice a month in the Fall and Winter
Hours are subject to change. Call our office for the latest schedule!

© 2020 by Laurelwood Family Dentistry